At Levelup Hosting, customer satisfaction is our top priority. We are committed to providing responsive and high-quality service to all our customers.

Support Availability

We offer support through multiple channels:

Response Times

  • Support Tickets: We acknowledge all tickets within 1 hour during business hours. Most issues are resolved within 24 hours.
  • Email Support: Emails are acknowledged within 1 hour during business hours.
  • Discord: Immediate response during operating hours.

Service Level Goals

  • Domain Registration: Domains are typically registered within 30 minutes of payment clearance.
  • Renewals: Customers are notified 30 days before their domain is due for renewal, and the renewal process takes place immediately upon payment.
  • Transfers: Domain transfer requests are processed within 1 business day.

After-Hours and Emergency Support

For critical domain issues outside of business hours, we offer emergency support. Please log a ticket marked "Urgent" and we will respond within 12 hours.

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