At Levelup Hosting, customer satisfaction is our top priority. We are committed to providing responsive and high-quality service to all our customers.
Support Availability
We offer support through multiple channels:
- Support Tickets: Available 9am - 5pm GMT through our Client Area.
- Email Support: support@levelup-hosting.co.uk
- Discord - https://discord.gg/CDwkGy6Frf
Response Times
- Support Tickets: We acknowledge all tickets within 1 hour during business hours. Most issues are resolved within 24 hours.
- Email Support: Emails are acknowledged within 1 hour during business hours.
- Discord: Immediate response during operating hours.
Service Level Goals
- Domain Registration: Domains are typically registered within 30 minutes of payment clearance.
- Renewals: Customers are notified 30 days before their domain is due for renewal, and the renewal process takes place immediately upon payment.
- Transfers: Domain transfer requests are processed within 1 business day.
After-Hours and Emergency Support
For critical domain issues outside of business hours, we offer emergency support. Please log a ticket marked "Urgent" and we will respond within 12 hours.
